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Customer Service Representative - State Farm Agent Team Member

Full Time in Brecksville, OH

Responsive recruiter
Benefits
  • License Reimbursement
  • Monthly Production Bonuses
  • Team Lunches
  • Salary plus Commission
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYI opened my agency in 1996, and today I lead a dedicated team of six. Before becoming an agent, I earned my degree from Bowling Green State University and began my career as a State Farm claims representative. That experience taught me how meaningful it is to guide people through life’s unexpected moments, and my passion for helping others is still what drives me every day.
Community involvement is a huge part of what we do. I partner with local schools for Nordonia Safe Decisions Week, sponsoring events focused on safety education and teen driver awareness. Our team also supports organizations like the Emergency Assistance Center and Habitat for Humanity, because giving back is at the heart of our mission.
We’re a true family agency (my husband is also a State Farm agent) and we’ve built a culture where teamwork, service, and fun all go hand in hand. We’re proud of the relationships we’ve built with our customers and our community, and we’re excited to welcome someone who shares our values.
If you’re caring, driven, outgoing, and passionate about helping others, and if you’re looking for a place where you can grow while being part of a winning team, this could be the perfect opportunity for you.ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Jill Gaba - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation $40,000.00 - $60,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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